These Terms of Service ("Terms") are an agreement between you ("Client," "you") and Lupton Lawns LLC, a North Carolina limited liability company ("Lupton Lawns," "we," "us"). By requesting a quote, approving an estimate, scheduling service, allowing work to begin, or paying an invoice — including through our client portal powered by Jobber — you accept these Terms. If a signed written agreement between you and Lupton Lawns conflicts with these Terms, the signed agreement controls for the conflicting provision.
Lupton Lawns provides outdoor grounds care, including as applicable to your approved estimate or plan: mowing, edging, trimming, and blowing; bed maintenance, mulch, and pine straw installation; pruning; seasonal cleanups and debris removal; and related lawn and landscape maintenance. The specific scope of your service is defined by your approved estimate or recurring plan, not by this page. Work not listed in your approved scope is not included.
Lupton Lawns is a grounds care company, not a property monitoring, home watch, security, or property management service. Our visits and photo documentation record the grounds work we performed. We assume no duty to inspect, observe, monitor, or report on the condition, security, occupancy, or contents of your property, structures, or systems, and no such duty is created by the frequency of our visits, by our photographs, or by any observation we may incidentally make. Clients — including owners who do not reside at the property — remain solely responsible for the supervision, security, and inspection of their property.
We also do not provide: structural, roofing, plumbing, electrical, or HVAC work; tree removal or work requiring an arborist; irrigation system repair; pest control inside structures; or any service requiring a license we do not hold.
Estimates are based on the property condition, lot size, and scope visible or described at the time of quoting and are valid for 30 days unless stated otherwise. If actual conditions differ materially from those quoted (for example, overgrowth beyond normal maintenance condition, undisclosed obstacles, or added scope), we will notify you of a revised price before proceeding. Scheduling, appointment confirmations, and visit records are managed through our client portal (Jobber). Service dates are targets, not guarantees, and may shift for weather, ground conditions, or route requirements; recurring visits are performed on a consistent cadence rather than a fixed clock time.
Recurring plans are billed as a flat rate per billing period. The flat rate reflects a full season or full year of service averaged across the schedule: visit frequency and the mix of work vary with the growing season (for example, more frequent mowing in peak growth, leaf work in fall, reduced frequency in winter), while the billing amount stays level. A slower-growth month is not a basis for a partial refund, and a heavy-growth month does not incur a surcharge, provided the work stays within your plan's scope. Plan scope, visit cadence, and price are stated in your approved plan in the client portal.
You agree to provide access to the service areas on scheduled visit days, including unlocked gates or gate codes where applicable. You agree to secure pets indoors or away from work areas during visits and to keep service areas reasonably clear of pet waste, toys, hoses, furniture, and other movable obstacles. If we arrive and cannot access or safely service the property (locked gate, unsecured animal, blocked areas, vehicles over work zones), the visit may be skipped or partially completed and is billable as scheduled.
Before service begins, you must disclose and, where practical, mark: irrigation heads and valve boxes; invisible pet fencing; landscape lighting wiring; septic components; shallow or private buried lines not covered by NC 811 utility locating; and any other concealed feature a mower, trimmer, or edger could damage. We are not responsible for damage to concealed, unmarked features we had no reasonable way to see.
We photograph our work — before, during, or after service — to document completion and quality. Photos record the work performed; they are not an inspection or condition report of your property (see Section 3). Where you request our one-time Grounds Report, that report documents grounds condition visible from the ground on the visit date, as described in its approved scope; routine visit photos remain documentation of work performed only. Photos are delivered through the client portal or by email and are retained as business records. We may use photos of completed work that do not identify your address, house number, or persons for our portfolio and marketing; you may opt out of marketing use at any time by written notice, and we will honor it going forward.
Where your scope includes herbicide, fertilizer-herbicide, or other pesticide applications, those applications are performed only under a valid North Carolina commercial pesticide applicator license, in accordance with product labeling and the North Carolina Pesticide Law of 1971. We select and apply products per label directions; results depend on weather, turf condition, and factors outside our control, and no specific outcome (for example, total weed elimination) is guaranteed. You agree to follow any re-entry or watering instructions we provide after an application, including keeping people and pets off treated areas for the stated interval. If chemical application is not listed in your approved scope, it is not part of your service.
Invoices are issued through the client portal and are due upon receipt unless your plan states otherwise. We accept payment through the portal's supported methods; a card kept on file may be charged for recurring plan amounts on the billing schedule you approved. Amounts more than 15 days past due may incur a late charge of 1.5% per month (or the maximum permitted by law, if less), and service may be paused until the account is current. You are responsible for reasonable costs of collection permitted by law. Prices do not include applicable sales tax, which is added where required.
Coastal weather moves schedules. Rain, saturated ground, frost, or unsafe conditions may shift a visit to the next workable day without notice of a specific time. For named storms and hurricane events, service pauses when conditions or evacuation orders require and resumes when the property is safely workable. Post-storm debris removal beyond routine maintenance (downed limbs and trees, scattered structural debris, flood deposits) is not included in recurring plans and is quoted separately. We are not liable for delay or non-performance caused by weather, natural disaster, evacuation order, or other events beyond our reasonable control.
If you believe our work damaged your property, notify us in writing (portal message or email) within 72 hours of the visit, with photos where possible, so we can inspect while the site condition is current. We will repair, replace, or fairly compensate for damage we caused to properly disclosed and visible features. Claims first reported after 72 hours, or after subsequent work by others, are handled at our discretion. We are not responsible for: damage to concealed, unmarked features per Section 6; ordinary consequences of standard practices (minor tire tracking, trimmer contact with objects hidden in turf); pre-existing conditions; or plant health outcomes driven by weather, disease, or irrigation we do not control.
To the maximum extent permitted by North Carolina law: our total liability arising out of or relating to the services, whether in contract, tort, or otherwise, will not exceed the amounts you paid to Lupton Lawns for services in the three (3) months preceding the event giving rise to the claim; and we are not liable for indirect, incidental, consequential, or punitive damages, including loss of use, loss of rental income, or diminution in property value. Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for gross negligence or willful misconduct. Lupton Lawns maintains commercial general liability insurance; a certificate of insurance is available on request.
One-time services may be cancelled or rescheduled without charge with at least 24 hours' notice; later cancellations may incur a trip charge if a crew was dispatched. Recurring plans may be cancelled by either party with 30 days' written notice; you remain responsible for services performed and amounts accrued through the effective cancellation date. We may suspend or terminate service immediately for non-payment, unsafe site conditions, or abusive conduct toward our crew. Skipped visits requested by you within a recurring plan do not reduce the flat plan rate unless your plan says otherwise.
By providing your email address or phone number, you consent to receive service-related communications from us and through our client portal provider (Jobber), including estimates, visit confirmations, photo reports, invoices, and receipts, by email and SMS. Message and data rates may apply to SMS; reply STOP to opt out of texts (service coordination may then occur by email or phone). Your use of the client portal is also subject to Jobber's own terms and privacy policy, which govern that platform.
These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law rules. Any dispute will be brought in the state courts located in Carteret County, North Carolina, and the parties consent to venue there. Lupton Lawns is an independent contractor; nothing in these Terms creates an employment, agency, or fiduciary relationship. If any provision is held unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. We may update these Terms by posting a revised version at this page with a new effective date; continued use of our services after the effective date constitutes acceptance. These Terms, together with your approved estimates and plans, are the entire agreement between us regarding the services.
Lupton Lawns LLC
3800 Arendell Street, Suite D, Morehead City, NC 28557
luptonlawns@realhelp.land · 252-659-1131